Feedback Management
Overview
The Feedback Management menu displays all feedback and reports submitted by employees. This feature allows you to manage input, bug reports, suggestions for improvement, and various other types of feedback from employees.
Page Navigation
The Feedback Management page is located within the menu: Dashboard Β» Feedback.
Feedback List View
This page displays a table listing all feedback received from employees with complete information.
Search Feature
A search column is available at the top of the table to easily find feedback based on:
- Feedback subject
- Employee name
- Category
- Status
Filter by Category
A Filter by Category dropdown is available to filter feedback based on category:
Category Options:
- All Categories
- Bug Report
- Feature Request
- Improvement Suggestion
- Complaint
- Others
Table Structure
The table displays the following columns:
| Column | Description |
|---|---|
| No | Sequence number |
| Subject | Feedback title/subject |
| Employee | Name and Employee ID of the feedback provider |
| Category | Feedback category (Bug Report, etc.) |
| Status | Feedback status (Pending, In Progress, Resolved, Closed) |
| Created At | Date and time the feedback was created |
| Actions | Action buttons to process the feedback |
Table Data
Here are examples of data displayed in the Feedback Management table:
| No | Subject | Employee | Category | Status | Created At | Actions |
|---|---|---|---|---|---|---|
| 1 | Error establishing a database c... | Muhammad Jahidin (MUBI.00) | Bug Report | Pending | 11/17/2025, 3:49:41 AM | π’π’π’π’π’π’π’π‘ |
| 2 | Error establishing a database c... | Muhammad Jahidin (MUBI.00) | Bug Report | Pending | 11/17/2025, 3:33:29 AM | π’π’π’π’π’π’π’π‘ |
| 3 | Error establishing a database c... | Muhammad Jahidin (MUBI.00) | Bug Report | Pending | 11/17/2025, 3:21:58 AM | π’π’π’π’π’π’π’π‘ |
Feedback Status
There are several feedback statuses:
| Status | Indicator Color | Description |
|---|---|---|
| Pending | π‘ Yellow | New feedback waiting to be processed |
| In Progress | π΅ Blue | Feedback is currently being handled |
| Resolved | π’ Green | Feedback has been resolved |
| Closed | β« Grey | Feedback is closed (completed or not acted upon) |
Actions
The Actions column contains a series of icons used to process feedback:
Actions Icons:
| Icon | Function |
|---|---|
| π’ | Mark as Resolved |
| π’ | Mark as In Progress |
| π’ | View feedback details |
| π’ | Edit feedback |
| π’ | Assign to PIC |
| π’ | Add comment |
| π’ | Attach file |
| π‘ | Mark as Pending |
Possible function of each icon:
- 7 green icons (π’) - Various actions to process feedback
- 1 yellow icon (π‘) - Return status to Pending
Feedback Categories
Here are commonly used feedback categories:
| Category | Description |
|---|---|
| Bug Report | Report about errors or technical issues |
| Feature Request | Request for new features |
| Improvement Suggestion | Suggestions for improving existing features |
| Complaint | Complaints related to the system or service |
| Others | Feedback with other categories |
Create New Feedback
To create new feedback, click the + New Feedback button at the top of the page.
Create New Feedback Form
Required Fields
| Field | Description | Required |
|---|---|---|
| Subject | Feedback title/subject | β Yes |
| Category | Select feedback category from dropdown | β Yes |
| Message | Feedback message/details | β Yes |
Optional Fields
| Field | Description | Required |
|---|---|---|
| Project Code | Project code related to the feedback | β Optional |
Project Code Information:
- Example: 6900B181220100
- Auto-filled from the active project.
- Can be changed if necessary.
| Field | Description | Required |
|---|---|---|
| Employee | Name of the employee providing feedback | β Optional |
Attachment
Upload Area: No file selected
The file must be in PDF or image format and must not exceed 10MB in size.
Upload Requirements:
- Allowed formats: PDF or image formats (JPG, JPEG, PNG, GIF)
- Maximum file size: 10 MB
- Click "Choose File" to select a file from your computer.
Form Action Buttons
| Button | Function |
|---|---|
| Cancel | Cancel creating the feedback |
| Create | Save and submit the new feedback |
How to Create New Feedback
- Click the + New Feedback button at the top of the page.
- In the form that appears, fill in:
- Subject - Brief feedback title
- Category - Select the appropriate category
- Project Code - (Optional) Related project code
- Employee - (Optional) Employee name (usually auto-filled)
- Message - Complete feedback details
- If necessary, attach supporting files:
- Click "Choose File"
- Select a PDF or image file (max 10MB)
- Click Create to submit the feedback.
- Click Cancel to cancel.
Processing Feedback
Viewing Feedback Details
- Click the View details icon (one of the green icons) on the feedback row.
- A detail popup/drawer will appear displaying:
- Complete feedback information
- Comment history
- File attachments
- Status change log
Changing Feedback Status
To change the feedback status:
- Click the appropriate status icon (green for various actions).
- Confirm the status change.
- The status will change according to the selected action.
Common status flow: Pending (π‘) β In Progress (π΅) β Resolved (π’) β Closed (β«)
Payroll System
A guide to accessing and using the separate payroll system at payroll.moyee.co.id for in-depth employee payroll data management.
Feedback Categories
Complete guide to managing feedback categories in Moyee, including viewing category lists, adding new categories, editing, activating/deactivating, and setting category descriptions.